Terms & Conditions - Floatspace

This agreement is entered into between the Charterer (as identified at the time of booking) and the Operator (the owner or manager of the vessel). By completing a booking through the Floatspace/BoatBooked booking widget or any connected channel, the Charterer agrees to be bound by the terms set out below.

Floatspace/BoatBooked acts solely as a booking platform and channel manager. It is not a party to this agreement and assumes no liability for the conduct, performance, or obligations of either the Charterer or the Operator.

1. Definitions

Booking Channel: Any platform or channel connected to the Floatspace/BoatBooked system through which a booking may be made, including the Operator's website, third-party listing sites, or direct widget integrations.
Charter: The vessel cruise or trip booked by the Charterer as described in the confirmed booking.
Charterer: The individual or entity that makes the booking and accepts these terms on behalf of themselves and all guests.
Charterer's Group: All guests, passengers, and other persons attending the Charter.
Master: The qualified and licenced captain of the Vessel, whose authority over safety and operations is absolute during the Charter.
Operator: The owner or manager of the Vessel who provides the Charter service.
Platform: The Floatspace/BoatBooked booking system, including its website, widget, and connected channels.
Vessel: The boat or watercraft specified in the confirmed booking.

2. Quotations

All quotations are valid for 48 hours from the time of issue and are subject to Operator confirmation at the time of booking. Prices are quoted in the currency displayed at the time of booking. Currency conversion and any applicable bank fees are the Charterer's responsibility.

3. Booking and Confirmation

Tentative Bookings

Where available, a tentative hold may be placed on a requested date. A tentative hold does not constitute a confirmed booking and will lapse if a deposit or full payment is not received within the agreed hold period.

Booking Confirmation

A booking is confirmed only when the Operator has accepted the booking and the required deposit or full payment has been received by the Platform. The Charterer will receive written confirmation, which constitutes the binding record of the Charter details.

Bookings made within 45 days of the Charter date require full payment at the time of booking.

Right of Refusal

The Operator reserves the right to decline any booking that conflicts with these terms, applicable local law, or the Operator's own reasonable policies. The Charterer must provide accurate and complete details about the Charter and all guests at the time of booking.

4. Payment

Deposit: 50% of the charter fee is due at the time of booking, unless otherwise stated in the quotation.
Final Payment: The remaining balance is due 45 days before the Charter date.
Payment Method: Payment is accepted by debit or credit card. Applicable surcharges will be disclosed at checkout.
Catering Numbers: Final confirmed guest numbers for catering purposes must be provided at least 14 days before the Charter. Guest numbers may be increased with Operator approval but cannot be reduced after the catering deadline.

5. Cancellation

Cancellation by the Charterer

All deposits are non-refundable.
Cancellations made within 45 days of the Charter date forfeit the full amount paid.
At the Operator's sole discretion, a credit for a future date may be offered. Any credit offer will be communicated in writing.

Cancellation by the Operator

If the Operator cancels a confirmed booking:

More than 45 days before the Charter: A full refund of all amounts paid will be issued to the Charterer.
Within 45 days of the Charter: The Operator will use reasonable endeavours to source a suitable substitute vessel. If no suitable substitute is found and accepted by the Charterer, a full refund will be issued.

Where the Operator cancels a confirmed booking without providing an accepted substitute, the Charterer will receive a full refund including the Platform fee. The Platform fee will then be deducted from the Operator's next payment disbursement or, where no future disbursement is available, from any security deposit held by the Platform.

Force Majeure

If a Charter cannot proceed due to a verified force majeure event (including but not limited to natural disasters, declared public health emergencies, acts of war, or government-imposed restrictions that directly prevent the Charter from taking place), the Charterer will receive a full refund of all amounts paid, less the non-refundable Platform booking fee.

Force majeure does not include unfavourable weather conditions that fall within normal operational parameters (see Section 10).

6. Additional Charges

Any charges arising on the day of the Charter beyond the agreed booking amount, including but not limited to extended cruising time, additional guests, waiting time beyond the agreed schedule, or extra services requested on the day, will be charged to the payment card on file. The Charterer will be notified of any such charges as soon as reasonably practicable.

7. Responsible Service of Alcohol

The Operator is required to comply with all applicable liquor licensing and responsible service of alcohol (RSA) laws in the jurisdiction where the Charter takes place. In particular:

Alcohol may not be served to minors.
Alcohol may not be served to guests who are visibly intoxicated.
Substantial food must accompany the service of alcohol where required by local law.
The Operator may refuse alcohol service to any guest at their discretion.
Where local law requires a food and beverage licence, the Operator warrants that all relevant licences are held and current.
Illegal drugs and controlled substances are strictly prohibited on board. Any guest found in possession of or under the influence of illegal substances will be refused boarding or removed from the Vessel, and the Charter may be terminated without refund.

Any conduct that is unsafe, threatening, indecent, or in breach of applicable law may result in the Charter being terminated without refund.

8. Security Bond

A refundable security bond (the amount of which is specified in the quotation) may be required prior to or on the day of the Charter. The bond covers any damage to the Vessel or its equipment, excessive cleaning costs, or additional charges incurred during the Charter. The bond will be refunded within 7 business days following the Charter, less any deductions for which the Charterer is liable under this agreement.

10. Weather, Safety and Navigation

Charters proceed in all weather conditions unless the Master determines that it is unsafe to do so. Rain, overcast conditions, or minor sea swell do not constitute grounds for cancellation by the Charterer. Any route or itinerary discussed in advance is indicative only. The Master has full authority over the Vessel's navigation, speed, and route at all times and may alter them for safety, weather, operational, or regulatory reasons without notice.

The Master's decision regarding safety, departure, route, and early return is final. Where a Charter is shortened or altered for genuine safety reasons, the Charterer's sole remedy is a pro-rata refund for the unfulfilled portion of the Charter, at the Operator's discretion. No claim arises from any alteration to the route or itinerary.

12. Embarkation and Disembarkation

The Vessel will operate according to the scheduled booking times. The Charterer's Group must be ready to board within 15 minutes of the scheduled departure time. Failure to board within this window does not entitle the Charterer to a refund or extension of the Charter period.

Disembarkation must be completed within 15 minutes of the scheduled end time. Delays beyond this may incur additional charges at the Operator's current day rate.

13. Charterer's Responsibilities

The Charterer is responsible for the behaviour of all members of the Charterer's Group throughout the Charter. This includes:

Ensuring all guests comply with the Master's instructions and these terms.
Ensuring all guests comply with applicable local laws, including those relating to alcohol consumption, environmental protection, and conduct on the water.
Notifying the Operator in advance of any guests with accessibility requirements or medical conditions that may affect the Charter.
Ensuring the number of guests does not exceed the Vessel's licenced passenger capacity.

14. Damage and Liability

The Charterer is liable for any damage caused to the Vessel, its equipment, or any third-party property by any member of the Charterer's Group, beyond fair wear and tear. The Charterer must report any damage to the Master or crew before disembarking.

Operator's Liability

The Operator's liability to the Charterer is limited to the direct, provable loss arising from the Operator's breach of this agreement. The Operator is not liable for indirect, consequential, or incidental loss of any kind. Onboard incidents, service shortfalls, or failure to provide specific items or experiences (including catering, beverages, or equipment) do not give rise to a right of refund, partial or otherwise, unless the Operator is found to be in material breach of the confirmed booking. The Charterer's remedy in such cases is limited to making a written complaint to the Operator within 24 hours of the Charter date.

Platform's Liability

The Platform acts as a booking intermediary only. It is not a party to this agreement and has no liability for the performance or conduct of the Operator. Where the Platform has any residual liability, it is capped at the Platform booking fee paid for the relevant Charter.

Any claim under this agreement must be submitted in writing to the relevant party within 7 days of the Charter date.

15. Indemnity

The Charterer indemnifies the Operator and the Platform against any loss, claim, or liability arising from:

Any failure by the Charterer or the Charterer's Group to comply with these terms or the Master's instructions.
Any illegal, unsafe, or negligent conduct by any member of the Charterer's Group.
Damage to property caused by the Charterer's Group.
Any injury suffered by a member of the Charterer's Group arising from their own conduct.

16. Risk Acknowledgment

All guests participate in the Charter at their own risk. Water-based activities carry inherent risks, including but not limited to slipping on wet surfaces, rough water conditions, and the use of onboard equipment. The Charterer acknowledges these risks on behalf of all guests and accepts them as a condition of booking.

17. Swimming and Water Activities

Swimming and entry into the water is permitted only when all of the following conditions are met:

The Vessel is stationary and in a safe location as determined by the Master.
The Master or crew has given explicit permission.

The Operator is not liable for any injury or incident arising from swimming or water activities. This applies regardless of whether the conditions above were followed or not.

18. Privacy and Data

Guest details collected through the booking process are used solely for the purpose of fulfilling the Charter and complying with applicable law. Personal data is handled in accordance with the Platform's Privacy Policy, available at the time of booking. The Operator will not share guest data with third parties except where required by law or for the direct performance of the Charter.

19. Insurance

The Operator must maintain current insurance cover for the Vessel throughout the period of this agreement. Cover must include protection against all customary risks for a vessel of its size and type, permission to charter, and third-party liability including liability arising from watersports activities. The Operator's insurance must also cover the crew against injury and third-party liabilities incurred in the course of their employment.

Where a claim is made under the Operator's insurance in respect of loss or damage caused by the Charterer or their guests, any excess (deductible) is for the Charterer's account. Copies of relevant insurance documentation are available on request and will be carried on board the Vessel.

The Charterer is responsible for arranging their own insurance for personal effects, medical and accident expenses (including emergency evacuation), and any cancellation or curtailment cover. Neither personal liability nor cancellation insurance is included in this agreement, and the Charterer is strongly encouraged to obtain their own cover.

20. Governing Law and Disputes

The governing law and jurisdiction that applies to this agreement depends on where the Charter takes place:

Australia and the South Pacific: This agreement is governed by the laws of New South Wales, Australia. Any dispute that cannot be resolved by negotiation will be referred to mediation and, if unresolved, to the courts of New South Wales.
The Mediterranean: This agreement is governed by the laws of England and Wales. Any dispute that cannot be resolved by negotiation will be referred to mediation and, if unresolved, to the courts of England and Wales.

In all cases, disputes will first be referred to good-faith negotiation between the Charterer and the Operator. If the dispute cannot be resolved within 14 days of written notice, either party may refer the matter to mediation before commencing court proceedings.

21. Severability

If any provision of this agreement is found to be unenforceable under applicable law, that provision will be severed and the remainder of the agreement will continue in full force.

22. Entire Agreement

This agreement, together with the confirmed booking details and quotation, constitutes the entire agreement between the Charterer and the Operator in respect of the Charter. It supersedes all prior communications, representations, or understandings.

23. Acceptance

By completing a booking through the Platform or any connected booking channel, the Charterer confirms that they:

Have read, understood, and accept these terms in full.
Are at least 18 years of age and have the legal authority to enter into this agreement.
Accept responsibility for communicating these terms to all members of the Charterer's Group before the Charter.

Charterer Acknowledgement

Accepted electronically at the time of booking via the Floatspace/BoatBooked platform.

Charterer Name:
Date of Booking:
Booking Reference:
Charter Date:

Floatspace/BoatBooked • Booking Platform

This agreement is between the Charterer and the Operator only.

Last updated June 2026

Day Charter Agreement